The Call You Miss at 9pm
Is Booked by Someone Else by 9:15
You are three deep at the espresso machine and nobody is answering the website. Meanwhile somebody is asking whether you have oat milk, whether there is wifi and space to work, and whether you sell your beans.
The Questions It Handles
What Coffee Shops & Roasters Get Asked, Over and Over
These are the questions standing between someone and booking with you. Every one of them answered at 11pm is a job that does not go to a competitor.
“What are your hours today?”
“Do you have oat, almond, or other milk options?”
“Is there wifi and space to work?”
“Do you sell your beans, and can you ship them?”
“Do you do wholesale for offices or cafes?”
And it knows what counts as urgent for a coffee shop
Not every enquiry is equal. Yours is trained to treat a wholesale or office account enquiry, a catering order, a complaint from today as urgent and flag it to you the moment it happens, instead of burying it in a list you read tomorrow.
You are physically behind the counter when these arrive, which is exactly why they go unanswered and exactly why a rep pays for itself.
Worth Doing the Arithmetic
What Is Silence Costing You?
One job for a coffee shop is worth roughly $7 per visit, hundreds a year from a regular, thousands on a wholesale account. Work out how many enquiries reach you outside working hours in a week, and how many of those you never hear from again.
Multiply it out over a year. That number never appears on an invoice, which is exactly why it goes unnoticed for years. Most owners have never run it. It is usually the moment this stops being a question about price.
Straight Answers
What Owners Ask About an AI Receptionist for Coffee Shops & Roasters
It answers the people who contact you when nobody is available to pick up. It knows your services, your hours, your service area and your pricing, so it gives real answers instead of taking a message. It qualifies the enquiry, captures the name and number, books the appointment where that makes sense, and flags anything urgent to you straight away. It works nights, weekends and holidays, and it never has a day where it is off sick and the phone rings out.
The receptionist is one piece. If the bigger problem is that not enough people are finding you in the first place, start here instead.
Websites for Coffee Shops & RoastersOther Trades We Build These For
Each one is trained on the questions that trade actually gets, and what counts as an emergency in it.
Never Miss Another One
Tell us what you get asked most and what you would want escalated immediately. We will build it around that, put it on the site you already have, and it starts answering the same week.
Get My AI ReceptionistFrom $199/mo · Live in 7-14 days · Works on your current website